More stores should value customer service

Published 12:36 pm Friday, June 7, 2019

By Mary Murphy

New Enon News

I wonder how some stores survive in this climate of uncertainty. Having purchased many items over the years, I’ve learned the difference in how well-meaning customers continue to shop where their dollar means something in the business world.

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It does not matter how big or small, if you treat the customer with the utmost respect they will continue to feed the cash register. Mahy stores will have the long range staying because of their service policy.

The ones who are still standing continue to put customers first in order to hear the ringing of the dollar sign. I encountered a store that did not give a hoot about my bringing the items and receipt back. I called the store the day I received the items to let the young lady know that the item did not work. She told me to make sure everything was in order.

After returning with the item, someone else refused to return my money cause the cellophane was not on the item. Someone should tell me how a person can tell if an item is working or not if the cellophane is still on the package?

I learned a long time ago to treat people the way you want to be treated, or not at all. I will not return to that store. There are many in the area that give great service, but for far too many the service is non-descriptive.

Automobile dealers harass people in letters and phone calls even though you comply with the regulations in the booklet you are given. If you return for any service, little or small, they attach a fee before they get the information off your car.

I miss the true warmth of people who are trying to make a difference. But looking at society and the ugliness of backyard dirt that hides behind closed door, it will soon become visible to all.

Working in customer service is a privilege when dealing with everyday working people. They want to feel important in spending and not feel guilty in the process. Many use the internet because of poor customer service.

Wake up people!